Support Agent
Triage and respond to support tickets automatically.
| Price | $349/mo |
| Status | Coming Soon |
| Type | customer-support |
Features
- Ticket triage & routing
- Auto-responses
- Knowledge base search
- Escalation rules
Use Cases
- Automated ticket triage and routing
- First-response automation from knowledge base
- Escalation management
- Support metrics and SLA tracking
Configuration
These fields are set during the setup wizard and can be changed in Settings.
| Field | Type | Placeholder |
|---|---|---|
| Knowledge Base URL | input | https://docs.yourcompany.com (opens in a new tab) |
| Escalation Email | input | support@yourcompany.com |
Integrations
Required: Slack
Optional: Gmail